Before importing a beauty machine, confirm the exact model, included configuration, voltage, plug, documents, carton size, gross weight, payment schedule, Incoterm, shipping route, warranty scope and technical-support process in writing.
1. Lock the order data before payment
The model number, machine name, quantity, configuration, accessories, voltage, plug, language and OEM requirements should appear on the quotation or proforma invoice. Packing dimensions and weight should come from the exact model record, not another machine in the same category.
FQBeauty quotations are normally valid for 90 days unless otherwise stated. Standard orders normally use a 30% deposit; OEM orders normally use a 50% deposit. Total payment must be complete before shipment.
2. Request documents by destination and model
Ask which commercial, shipping and product documents are available for the exact order. Certificate names alone are insufficient: review the certificate holder, scope, validity and model relevance. Import requirements vary by destination, so the buyer or customs agent should confirm local rules before shipment.
3. Choose packing for the product and route
| Packing type | Typical planning use | Buyer question |
|---|---|---|
| Carton | Compact machines and protected internal packing | Is extra reinforcement required? |
| Wooden case | Additional external protection | Does the destination require compliant wood treatment? |
| Flight case | Reusable protective case for selected machines | What are the final dimensions and weight? |
Always reconfirm the final packing size and gross weight on the order because accessories and packing method can change the shipment.
4. Compare shipping routes
FQBeauty can discuss courier, road freight, air, sea and railway routes. EXW, FOB and eligible DDP terms are available. Nansha and Huangpu are common ports. The best route depends on destination, product dimensions, urgency and current carrier availability.
DDP may be available for Mexico, India, the United States, Canada, Pakistan and Russia, but it is never guaranteed by country alone. Send the destination postal code, product and quantity for a current route check.
5. Understand warranty boundaries
Current FQBeauty terms provide a 12-month main-machine warranty and a three-month handle warranty; consumables are excluded. An approved in-warranty replacement can be free when the part can be returned to China. Approved warranty shipping cost is normally shared equally by buyer and seller. Out-of-warranty parts are charged at parts cost.
The final warranty document and case evidence control the outcome. Distributors should also plan local troubleshooting, spare parts and customer communication rather than relying only on return shipping.
6. Prepare the support workflow
When an issue occurs, send clear photos and video showing the machine, screen, connections and problem behavior. An FQBeauty engineer normally reviews the evidence and responds within six to eight hours. English manuals, operation videos, online training and video training are available.
WhatsApp is the fastest contact method. Use the inquiry form for a model-specific quotation and provide WhatsApp details for follow-up.
Frequently asked questions
Does FQBeauty offer DDP shipping?
DDP may be available for selected destinations and routes. Product, quantity, country and postal code must be checked by sales.
What is the standard lead time?
A stock machine is usually prepared in about two days; a non-stock machine normally requires three to seven days, subject to final confirmation.
What does the main-machine warranty cover?
The main machine is normally covered for 12 months. Handles are normally covered for three months and consumables are excluded, subject to the final warranty and case approval.
Which payment methods are available?
Bank transfer, Western Union, MoneyGram, Alibaba, Alipay, WeChat Pay and cash where applicable.